delivery information

We offer free shipping via Royal Mail or other courier on all orders. The delivery times listed below are provided as guidelines only and do not account for any potential delays related to payment authorisation, stock availability, customs clearance or delivery issues outside of our control.
UK (MAINLAND): 1-3 working days
Europe: 1-5 working days
Worldwide: 3-14 working days

order dispatch

We will dispatch your order within 24-48 hours after receiving it. Once your order has been dispatched you will receive an email confirming the shipping via the email you used during checkout. The email will also include your order tracking information. Please note that SALE items may take longer to be dispatched.

import charges

Please note that deliveries outside of the UK mainland may be subject to additional local import duties and taxes. If you have ordered products from GUNAINMSTORE.com for delivery outside of the UK, your order may be subject to additional import duties and taxes, which you will be responsible for when the order reaches the specified destination.
All import duties and taxes will be charged once the order has reached your specified destination country. Any additional charges must be paid by the recipient of the order and you may be contacted by our courier upon arrival to let you know the cost.
It's important to note that unfortunately we do not have control over any such charges and therefore cannot tell you ahead of time what the cost may be. This is due to the nature of different customs policies and import duties based on each individual country. We advise you to contact your local customs authority to confirm the current import duties before placing your order to avoid any surprise costs or additional charges.
GUNAINMSTORE.com will not be liable for any orders returned due to unpaid import duties or tax. Any shipping, customs or handling charges will be deducted from the refundable amount that is due.

returning your order

YOU MAY REQUEST TO RETURN YOUR ORDER WITHIN 14 DAYS OF THE DELIVERY OF YOUR PACKAGE. PLEASE NOTE THAT ANY PRODUCT THAT YOU WISH TO RETURN TO GUNAINMSTORE.COM MUST BE RETURNED IN THE ORIGINAL CONDITION. THE PRODUCTS SHOULD NOT BE WORN, USED OR WASHED. WE WILL ONLY ACCEPT RETURNS IF THE PRODUCTS ARE RETURNED IN THE ORIGINAL PACKAGING WITH THE ORIGINAL LABELS FULLY INTACT AND STILL ATTACHED TO EACH PRODUCT.
Furthermore, GUNAINMSTORE.com is not liable for shipping costs associated with the return of your order. We aim to process the refunds for returned order as quickly as possible. In most cases, this does not take more than 30 business days following GUNAINMSTORE.com receiving your returned order. We will issue a refund to the credit or debit card that was used to place the original order. Any additional charges, duties or taxes that you incur will not be refunded by GUNAINMSTORE.com.
OUR RETURN ADDRESS IS:
- 9 9 PARK QUADRANT
- GLASGOW, CITY OF GLASGOW
- UNITED KINGDOM
- G3 9BS
IF YOU HAVE ANYMORE QUESTIONS OR WOULD LIKE TO MAKE A RETURN PLEASE EMAIL OUR CUSTOMER SERVICE TEAM - ORDERS@GUNAINMSTORE.COM

exchanging your order

PLEASE BE AWARE THAT EXCHANGES WILL ONLY APPLY FOR THE EXACT SAME PRODUCT IN A DIFFERENT SIZE THAN ORIGINALLY ORDERED. IF YOU WOULD LIKE TO EXCHANGE FOR A DIFFERENT ITEM, YOU MUST FIRST REQUEST A REFUND AND PLACE A NEW ORDER. Upon receiving your returned order for an exchange, GUNAINMSTORE.com will not charge you additional shipping charges.
PLEASE NOTE THAT PRODUCTS BOUGHT DURING SALE OR PROMOTIONAL OFFERS WILL NOT BE ACCEPTED FOR EXCHANGES.
To arrange a product exchange, PLEASE EMAIL OUR CUSTOMER SERVICE TEAM - ORDERS@GUNAINMSTORE.COM

sale items

Please note that all orders placed outside of the EU during sale or promotional periods are final and may not be returned or exchanged. If you are unsure about sizes or require any additional information, please reach out to our customer service team - orders@gunainmstore.com

order cancellation

You may cancel your order before it has been dispatched for any reason. To do this, please email our customer service team immediately with your full name, address used during checkout, full order and order code - orders@gunainmstore.com

order tracking

To track your order please enter your Order ID in the box below and press the 'Track' button. This was given to you on your receipt and in the confirmation email you should have received.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

covid-19 report

During the ongoing worldwide COVID-19 pandemic we are operating in accordance with the latest UK government and World Health Organisation (WHO) guidelines. Making sure that all appropriate health and hygiene standards are adhered to is our top priority.
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